Your primary responsibility will be to contact Independent Outside Mortgage Agents (OMAs), present the value proposition, and secure appointments with the recruitment specialist.

Job Responsibilities:

• Contact Independent Outside Mortgage Agents (OMAs): Conduct outreach to talented independent outside mortgage agents to invite them to join the network.
• Present Value Proposition: Clearly and effectively communicate the benefits and value of joining the organization.
• Set Appointments: If interest is shown, set appointments with the recruitment specialist to answer questions and initiate the onboarding process.
  • Main goal: Make outbound calls and secure confirmed appointments.
• Maintain Pipeline: Keep track of potential agents who have not yet been reached.
• Follow-Up: Follow up on any past missed opportunities identified by the recruitment specialist.
• Appointment Confirmation: Ensure all appointments are confirmed by text or email at least 1 hour prior to the scheduled time.
• Daily Reporting: Report daily results to the manager, including:
  • Number of outbound calls (minimum 60)
  • Number of voice-to-voice contacts (approximately 60%)
  • Number of appointments made (minimum of 2-4 confirmed daily, 1-2 for each recruitment specialist)

Requirements

• Excellent Communication Skills: Ability to convey information clearly and effectively.
• Proficiency in MS Excel: Comfortable using MS Excel for data tracking and reporting.
• Outbound Sales or Telemarketing Experience: Previous experience in outbound sales or telemarketing is required.
• Resilience: Ability to handle rejection and overcome objections.
• Independence and Teamwork: Capable of working independently as well as part of a team.
• Goal-Oriented and Self-Motivated: Driven by achieving targets and success.
• Working Schedule: 10 AM – 4 PM, Monday – Friday (Toronto Local Time)

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

How to Apply

Open this link to apply.

Remote Customer Service Representative Job Opening at CrewBloom

Job Responsibilities

Desk Tickets:

• Maintain comprehensive documentation in the CRM system for consistency.
• Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
• Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
• Manage and categorize SPAM tickets and emails.
• Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
• Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
• Manage customer cancellations and retention efforts, collaborating with relevant departments.
• Address course ratings below four stars, gather feedback for improvements and inform the content team.
• Process paid PayPal invoices and scholarship applications when required.

Chat Support:

• Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting.
• Guide customers on website navigation, subscriptions, and course recommendations.
• Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests.
• Encourage subscription upgrades and maintain high customer feedback ratings.

Email Support:

• Respond promptly and professionally to all customer emails.
• Escalate issues as needed, providing context for resolution.
• Manage email inboxes and document all correspondence in the CRM.

Additional Responsibilities:

• Assist with basic onboarding of new Training and Access clients when necessary.
• Monitor and follow up on annual subscription renewals.
• Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team.
• Contribute to special projects and attend weekly meetings.
• Proactively raise customer issues and propose solutions to management.
• Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement.
• Maintain accurate customer records across company applications.
• Draft and distribute mass emails to subscribers on relevant topics.

Requirements

• Previous experience in customer service roles preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in CRM systems and basic technical troubleshooting.
• Flexibility to adapt to evolving responsibilities and priorities.
• Customer-centric mindset with a commitment to delivering exceptional service.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

How to Apply

Open this link to apply.